Chargeback Agreement
Policy
Last Updated: April 2025
By placing an order with Lcl Dlrs — whether for apparel, art, or production services — you acknowledge that you have read, understood, and agreed to the terms of this Chargeback Agreement. This agreement is part of our Terms of Service and applies to all transactions processed through lcldlrs.com.
Definitions
Chargeback — Any dispute, reversal, or payment claim initiated through a credit card issuer, bank, PayPal, or any third-party payment processor.
Transaction — Any purchase, deposit, or payment made to Lcl Dlrs through any payment method.
Products & Services — All apparel, accessories, original art, production services, and consulting offered through lcldlrs.com.
Fraudulent Chargeback — A chargeback filed with false or misleading information, or filed without first attempting resolution through our stated process.
Dispute Resolution First
Before filing any chargeback, you must contact us directly at rych@lcldlrs.com and allow 5 business days for resolution. This is a mandatory first step. We maintain detailed records of all orders, shipping confirmations, communications, and production documentation. Filing a chargeback before completing this step is a direct violation of this agreement and will be disputed accordingly.
Invalid Chargeback Grounds
The following do NOT constitute valid grounds for a chargeback and will be disputed in full:
- Change of mind after purchase
- Ordering the wrong size when size guides were available
- Dissatisfaction with limited drop items purchased as final sale
- Buyer's remorse on limited edition or one-of-one items
- Production service deposits where work has commenced
- Delivery delays within our stated production and shipping timelines
- Color or texture variation between screen display and physical product
- Failure to read product descriptions, size guides, or policy pages before ordering
- Claims filed more than 30 days after delivery without prior communication
Our Response to Chargebacks
Every chargeback filed against Lcl Dlrs will be disputed using full documentation, including but not limited to:
- Order confirmation and payment records
- Shipping confirmation and tracking data
- All prior customer communications
- Photos and production records where applicable
- Screenshots of this policy agreement accepted at checkout
Fraudulent Chargebacks
Any chargeback determined to be fraudulent or filed without valid grounds will result in:
- A full dispute filed with the payment processor
- Recovery of the disputed amount plus all associated chargeback fees
- Permanent ban from purchasing through Lcl Dlrs
- Referral to collections or legal action where warranted
We take fraudulent chargebacks seriously and pursue all available remedies under California law.
Production Service Payments
For all production service clients — blanks sourcing, sampling, cut & sew, and print/embroidery:
- All deposits are non-refundable once a project has been accepted
- Payments made after production commences are non-refundable
- Chargebacks on in-progress production orders are a material breach of contract
- We will dispute all such chargebacks and pursue recovery of funds and fees
If a production error is ours, we correct it at no additional cost. Disputes must be raised within 5 business days of delivery.
Governing Law & Jurisdiction
This agreement is governed by the laws of the State of California. Any disputes arising from transactions with Lcl Dlrs shall be resolved under California jurisdiction. By completing a purchase on lcldlrs.com, you agree to these terms in full.
Lcl Dlrs LLC — Los Angeles, CA — lcldlrs.com — rych@lcldlrs.com